Product and Order Inquiries

How can I search for a specific product in the store?

To search for a product, please use the search module located at the top of the website. Enter the information you are looking for, and if it is available on the site, a list of compatible results will be displayed.

I am a legal entity. Can I make a purchase?

Yes, Kpopclub.ro accepts orders from legal entities. To receive a tax invoice with the company's details, please enter the requested information during registration or within the order process.

What should I do if I want the delivery to be made to a different address than the one specified in my customer account?

In this situation, during the order process, you will have the option to enter the appropriate information for the desired delivery address.

Client account management

I forgot my account password. What should I do?

If you have forgotten your account password, please use the 'forgot password' option available on the 'Account Access' page.

How can I update my account information?

To update your client account information, please log in to your account and then access the 'Account Update' option, available in the 'My Account' section.

Do I need an account to make a purchase?

To make purchases on this site, you need to create a user account. This can be done even after adding desired products to your 'Shopping Cart'.

Can I modify a placed order?

If you wish to modify a placed order, please contact us using the contact form on the website or via email at orders@kpopclub.ro. Please specify the order ID, which can be found in the 'Order History' section.

Can I access information about previous orders?

You can view the history of orders placed on the site by accessing the 'Order History' section.

General Inquiries

I want to purchase a product that is not in stock. What should I do?

You can order products listed as "on demand". These have a lead time of 14-21 working days. You can also order products not listed on the website. For more information about product availability, please contact us using the contact form on the website and provide us with details about the item.

I want to obtain additional information that is not available on the website. What should I do?

In this case, please contact us using the contact form or at contact@kpopclub.ro.